Support
We're here to help. Write to us in English or your language and we'll answer within two business days.
Email info@gorich.ae
Common questions
I bought a plan. How do I get it on a new phone?
Sign in with the same Apple ID or Google account, open TruckSpeak › Settings › Restore purchases.
How do I ask for a refund?
Payments are handled by Apple and Google. iPhone: reportaproblem.apple.com. Android: Google Play › Payments & subscriptions › Budget & history.
The app doesn't hear my answer.
Allow the microphone (phone Settings › TruckSpeak). Hold the phone close, speak after the beep, and try a quieter place. If it still can't catch your words, choose the answer you meant.
Why does the app lock?
It locks while your truck is moving, for your safety. It unlocks a few minutes after you park, or as soon as you walk. Listen-only mode keeps playing if you started it before driving.
How do I change the language?
TruckSpeak › Settings › Language. Practice stays in English; explanations change to your language.
How do I delete my data?
Everything is stored on your phone. Use Settings › Reset my progress, or delete the app.
How do I cancel?
The 7-day pass never renews. Monthly and yearly plans can be cancelled anytime: iPhone — Settings › your name › Subscriptions; Android — Google Play › Payments & subscriptions.
Is TruckSpeak an official test?
No. TruckSpeak is an independent practice app. It is not connected to DOT, FMCSA, CVSA or any government agency, and its score does not predict what an officer will decide.
Will my accent lower my score?
No. TruckSpeak checks whether you understood the question and gave the key information. If the phone's speech recognition can't catch your words, you try again or choose the answer you meant — it is never counted against you.
Do you record my voice?
No. Your phone's speech recognition turns your answer into text for checking. TruckSpeak does not save audio, and there is no account.